In the early nineties the industry saw drastic changes in the transmission rebuilding process. The abundance of front wheel drive vehicles and electronic transmissions was viewed by the company as an opportunity to set itself apart as a leader in the industry. “As diagnostics and rebuilding became more complicated, it was very important for our employees to adapt to the new procedures. Being a member of ATSG and getting continuous transmission updates, our company and ATSG’s support department constantly share information in order to resolve problems quickly and cost effectively. Since transmissions are changing every year, it’s important to stay ahead of the game.”

The company has remained busy during turbulent market conditions because of its balanced customer base of automotive repair shops and retail business. Tony recalls, “In the late seventies, we used to be a general automotive repair shop. Since other auto repair shops came to us whenever they had transmission problems, it just made sense to specialize on what we do best. We also provide technical support and diagnostic information to local auto repair shops. If you maintain a good relationship with other auto repair shops they will remember you when it comes to transmission repairs.”

The technicians at AC Transmission recognize the importance of a correct diagnosis, “If you get that wrong, it causes unnecessary time and money loss. We make certain to diagnose the root cause of the problem before we take further steps in the repair process. After we diagnose the problem, we always contact the customer to explain the cause and solution. Being honest is an important rule when dealing with customers. This is the reason people have been coming back for over twenty seven years.”